Refund policy

Returns and refund requests

If you have a question about your Life Dates order or would like to request a return or refund, contact info@lifedates.ca. Include your order number, proof of purchase and the reason for your request. Please contact us before sending anything back.

Product condition

For a change-of-mind return, the pouch must be unopened, unused, in its original packaging and with its seal intact. Opened or used food products are not eligible for a change-of-mind return. This does not affect requests involving a damaged, faulty or incorrect product, or any rights you have under applicable consumer law.

Return requests are reviewed based on the product's condition, the circumstances of the order and applicable consumer rights. A request must be approved before a product is sent back.

Damaged, faulty or incorrect orders

Please inspect your order when it arrives. If a pouch is damaged, faulty or different from what you ordered, contact us promptly with your order number and clear photographs of the product and packaging so we can review the issue and arrange an appropriate resolution.

Return instructions

When a return is approved, we will provide the return address, packaging instructions and the return-postage arrangements. Do not send a return to an address without receiving these instructions.

Refunds

We will notify you of the outcome of your request and, where a return is required, after the returned product has been received and reviewed. Approved refunds are made to the original payment method. Your bank or payment provider may need additional time to post the refund.

If an approved refund has not appeared, first check with your bank or payment provider, then contact us at info@lifedates.ca.

Your consumer rights

This policy does not exclude or limit any rights or remedies available to you under applicable consumer law.